Frenquently Ask Questions
Check in 3:00pm / Check out 12:00pm. *Additional early check-in fee applies for arrivals before 3:00pm.
We have a free and guarded parking.
Yes, only for room categories in Essentia and Adults Only.
In summer until 7:00pm in winter at 6:00pm.
Any modification must be made directly from the reserved platform, charges will be applied according to the number of nights reserved, reservation conditions, policies and rate type.
30 minutes, approximately 36 Kms Hotel location, how to get there?
Boulevard de Juan hurt Main Street, Villa del Mar. 21000 Rep.Dom.
No. You can take authorized cabs at the airport.
Yes, they will always be subject to the availability of the hotel at an additional
cost which must be requested the same or the day before departure.
You will have no problems registering, although when the reservation passes
from 12:00 at night it automatically goes to no show and penalty charge according
to reservation policies.
Pets are not allowed in any type of pets.
Yes, subject to availability at an additional cost.
They include meals, local drinks, snacks and use of the pool and beach from 10:30 am to 5:30 pm. Important: It does not include pool towel or room towel.
We do not have a doctor's office at the hotel, but there are 2 medical centers and 9-1-1 emergency assistance 5 minutes away.
To get to Santo Domingo or San Pedro de Macorís in front of the hotel you can take the Astrapu public bus.
Yes, there is an operator that sells different excursion packages.
Room Service, amenities pascal morabito, premium drinks, exclusive pool area, essentia reception check in, among other facilities
Only essentia category rooms.
9:00am – 5:00pm.
Guests who are not staying at the hotel are not allowed in the hotel.
Yes, $20 per lost ticket.
They are subject to availability according to occupancy and priority is given if you have an observation in the system, but it is not guaranteed.
Yes, very limited and not guaranteed, they are subject to availability if there is observation in the system.
No, we do not have the service of additional beds or rollaway.
We have packages available at an additional cost, request serviced information to the customer.
For the standard package, local national beverages and president's beer on tap.
11:00pm; Although there is a bar that operates 24 hours a day.
You can make your *reservation directly through the QR code that will be provided by a collaborator. Themed restaurants have a weekly schedule, their availability varies according to occupancy. *Reservations for the same day.
No, these have an additional cost.
They vary depending on the time and type of massage, they can check list of
options in the SPA menu. (Have Spa document with prices at hand).
No, there is an additional cost ranging from $25 to $70 dollars p/p depending on the menu requested.
No.
All-inclusive service, day and night activities, bars, swimming pools, a la carte restaurant, buffet, cafeteria, beer bar not including snacks 24 hours, among others.
